Products and Items: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue as soon as possible.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Sale Items and Used Items which are sold as is. All used items include all original materials unless otherwise stated.
Refund and cancellation policy on classes:
- In the event that we have to cancel the class, we will refund the full registration fee.
- Once you have registered, please note that you may cancel up to two weeks before the date of your class/first session. In this instance we will refund 90% of the class registration fee.
- However, any cancellations within the 2 weeks prior to the class are not eligible for refunds except in exceptional circumstances when we will hold a credit of 90% of the fees for a later class or towards the purchase of products on our website.